Complaints & Disputes
Version 2026-09-24 · 24 September 2026 · Operational draft
Report a problem
Use Report an issue on a deal or email jbfoodiesbiz@gmail.com. Include the outlet, deal or claim reference, visit time and what happened. Keep receipts or screenshots; do not send passwords or full payment card information.
Review process
We consider the captured promotion version, merchant approval, claim time, redemption record, customer evidence and the merchant’s response. Only relevant information should be shared with the merchant. We aim to remain neutral while facts are checked.
Outcomes and response
Possible outcomes include explaining conditions, requesting a merchant response, correcting or pausing an offer, warning a merchant or suspending access. A complaint does not automatically establish fault or a right to compensation. Customer support operates 8am–10pm Singapore/Malaysia time with an expected response in 1–2 business days; business enquiries normally within one business day. These are response targets, not resolution guarantees.
Read related policies and agreements. Questions: jbfoodiesbiz@gmail.com.